Mahra Jasem Alzaabi
Customer screening assistant manager
Profile summary
Assistant Manager in Customer Screening Compliance with ACAMS certification, leading a small team in AML investigations and customer screening. Experienced in HR-related tasks such as staff training and performance follow-up. Detail-oriented, adaptable, and committed to upholding compliance and ethical standards, bringing practical solutions and team support to every challenge.
Career highlights
Compliance Leadership: Throughout my career in Compliance, I have led a team responsible for customer screening and AML investigations, ensuring full adherence to regulatory standards and accuracy in daily operations. I played a key role in improving processes and reducing screening errors while maintaining high ethical and professional standards. My earlier experience in HR helped me develop strong communication and leadership skills that support effective team management and collaboration across departments.
Key skills
Professional experience
Conduct investigations on customer screening cases to ensure compliance with AML and regulatory requirements. Supervise a team of six employees and monitor their daily performance and productivity. Review and update internal procedures in line with the latest compliance policies and guidelines. Prepare and review monthly reports and staff attendance schedules. Ensure timely completion of cases and provide guidance to the team when handling complex alerts. Certified in ACAMS and well-versed in anti-money laundering standards and compliance operations.
Worked in HR department as an HR Officer, I work in the Oracle system to fill and update employee data. I was able to work in a team and implement communication skills, moreover I was working and creating forms such us Exit forms and workshops forms.
Worked in several departments, I was able to provide customers with account services such as receiving funds and disbursing dues to those in need • Handled customer requests. working in Human Resources: Entering and verifying employee information. Working on events and supervising them. I was able to apply what I have learned through my academic years at university.